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Careers - Work at Subwear

Current Openings

Customer Experience

The candidate's main focus will be to ensure that the customer has an exemplary experience when interacting with the Subwear brand on any platform.

Job Description
  • Thrill customers with service they have come to expect from Subwear by responding immediately and professionally to their queries via phone, email, live-chat or ticketing software.
  • Exceed customer expectations by resolving their questions and fulfillment queries as quickly as possible.
  • Process exchanges and returns efficiently and timeously.
  • Manage customer expectations in a professional and courteous manner.
  • Assist the customer where applicable to prevent the customer from experiencing any frustration in future.
  • Work as a team to ensure that the response rate on customer queries is minimal.
  • Work in an exciting and ever changing industry with a team that is passionate about customer experience in a collaborative environment.
  • Proactively seek out information and solve problems in order to thrill customers.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
  • Willingness to work a flexible schedule and occasional overtime when needed.
  • Timeous opening / closing of retail store.
  • Attending to in-store clients needs and driving sales.
  • Creating and improving client relationships.
  • Managing stock in store and online. (product upload sheet, etc)
  • Dispatch online orders.
  • Managing stock transfers between branches.
  • Liasing with other branches, head office and online team.
  • Maintaining and improving overall look and feel of store.
  • Product merchandising and maintaining neat, clean retail space.
  • Managing sale periods
Key Requirements
  • Degree/Diploma advantageous.
  • 1 yr + Experience dealing with customer service or within a customer centric environment.
  • Experience with telephonic assistance, online chat and ticketing system workflow is advantageous.
  • Positive attitude, understanding and passionate about customer experience as a whole.
  • Strong attention to detail, organised with excellent time management and administration skills.
  • Excellent telephone manner.
  • Full command of English. (A second language will be greatly advantageous)
  • Confident with computers – Word and Excel, etc.
  • Passionate about fashion, obviously.
Key Competencies
  • Strong interpersonal skills
  • Problem Analysis
  • Planning and Organising
  • Customer Experience Focus
  • Adaptability
  • Stress Tolerance
  • Verbal and Written communication


If you feel that this describes you, please email your resume to for consideration.

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