FAQ’s.

Frequently Asked Questions

Can I trust shopping online with Subwear?

Subwear was established in 1997 and is an authorised stockist of all the brands stocked.

Read our Google reviews here (opens in a new tab) and our Facebook reviews here (opens in a new tab).

Are Subwear’s clothing items original?

Yes, all items stocked at Subwear are original. Subwear is an authorised stockist for each brand offered.

How long does delivery take?

Delivery usually takes between 1–3 working days to major districts. Rural and outlying areas can take up to 7 working days.

Paid orders are dispatched from our Johannesburg distribution centre and tracking details will be e-mailed to clients once collected by our courier partners.

Does Subwear offer lay-bys?

Yes, we do but we have something even better!!

Our checkout offers three fantastic credit facilities that are easy to use and you will receive your goods upfront.

Payjustnow — 3 equal interest free installments. For more information click here (opens in a new tab).
Payflex — shop now, pay later at 0% interest. For more information click here (opens in a new tab).
HappyPay — Split your purchase over two payments. No deposit, no interest. For more information click here (opens in a new tab).
Mobicred — buy now and pay later. For more information click here (opens in a new tab).

Lay-bys are only offered in-store. You can find our store locations here. 30% deposit with 3 months to pay.

How can I get in touch with Subwear?

For order enquiries, please WhatsApp +27 62 315 2730 (opens in a new tab) or email support@subwear.co.za.

For any other related queries, please email info@subwear.co.za or call 011 327 6261.

How can I track my order?

You can track your order here (opens in a new tab) by inserting your Subwear order number.

How do returns work?

You can submit your returns here (opens in a new tab).

Our courier partner will pick up your return order and our team will be in touch regarding a swap or a store credit.

Also view our return policy.

Where are Subwear stores located?

We are based in Johannesburg. You can find us at:

Shop FF13, The Zone@Rosebank, JHB — 011 327 6261
Shop C97, Oriental Plaza, Fordsburg, JHB — 011 838 1275

Alternatively, you can shop online 24/7 at www.subwear.co.za and we will deliver to your home or workplace.

I am not in South Africa. Can I order online?

Yes, you may. Subwear offers international deliveries through DHL. Delivery fees will be calculated at checkout.

Please note that you can expect customs duties and taxes based on your government’s import regulations.

I would like to become a model or brand ambassador for Subwear.

To be considered please forward your portfolio to info@subwear.co.za and if successful we will be in touch.